Answer

A recent issue that keeps reoccurring, especially at Scotch, is that boys cannot open Preview  as it crashes immediately. We have found a solution, however are currently only making it accessible to ILT and 1 Degree as we don't want boys deleting the wrong file.

 

To fix this issue:

  1. Access Library from Go. You will need to hold down Option to make it appear.

     
  2. Select the Containers folder and Delete:
    • com.apple.Preview
    • com.apple.quicklook.ui.helper

       
  3. Select the Group Containers folder and Delete:
    • com.apple.Preview

       
  4. Select the Preferences folder and Delete:
    • com.apple.Preview.LSSharedFileList.plist
    • com.apple.Preview.SandboxedPersistentURLs.LLSharedFileList.plist

      * The folder is not shown in this image, however this is the folder where they should be located if you are having difficulty opening Preview .
       
  5. Empty the Trash.

     
  6. Restart the Computer and try opening Preview again.
     

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