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Q. How do I fix Preview when it keeps crashing? [ILT]

Answered By: James Anthony Last Updated: Jan 23, 2020 Views: 13

Answer

A recent issue that keeps reoccurring, especially at Scotch, is that boys cannot open Preview as it crashes immediately. We have found a solution, however are currently only making it accessible to ILT and 1 Degree as we don't want boys deleting the wrong file.

To fix this issue:

Access Library from Go. You will need to hold down Option to make it appear.
Select the Containers folder and Delete:
- com.apple.Preview
- com.apple.quicklook.ui.helper
Select the Group Containers folder and Delete:
- com.apple.Preview
Select the Preferences folder and Delete:
- com.apple.Preview.LSSharedFileList.plist
- com.apple.Preview.SandboxedPersistentURLs.LLSharedFileList.plist
  
  * The folder is not shown in this image, however this is the folder where they should be located if you are having difficulty opening Preview .
Empty the Trash.
Restart the Computer and try opening Preview again.

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