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Q. What do I need to remember when loaning a laptop in JML at Scotch? [ILT]

Answered By: Alex Kazakov Last Updated: Jan 23, 2020 Views: 38

Answer

When loaning laptops out, please fill out this form to ensure all the following steps are being completed. It is recommended that you bookmark this form for quick access.

Create a WHD Ticket detailing why the laptop is being loaned. This is often the same ticket as a software/hardware problem that the student has. (https://ask.plcscotch.wa.edu.au/ilt/faq/93111).
Add the Loan Laptop as an Asset in the Asset Info tab of the ticket.
Assign the Loan to the student.
Include that a laptop was loaned in the details of the ticket.
Ask the student to Log In.
Ensure that the laptop is working and connected to PLCScotch.
Ensure that the student has logged in to Webmail (https://ask.scotch.wa.edu.au/faq/79815).
Restore any files they need from Crashplan (https://ask.plcscotch.wa.edu.au/faq/96070).
Ensure that a Case is given out with the loan laptop, and that you make a note of this.

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