Answer

When loaning laptops out, please fill out this form to ensure all the following steps are being completed. It is recommended that you bookmark this form for quick access.

  • Create a WHD Ticket detailing why the laptop is being loaned. This is often the same ticket as a software/hardware problem that the student has. (https://ask.plcscotch.wa.edu.au/ilt/faq/93111).
     
  • Add the Loan Laptop as an Asset in the Asset Info tab of the ticket.
     
  • Assign the Loan to the student.
     
  • Include that a laptop was loaned in the details of the ticket.
     
  • Ask the student to Log In.
     
  • Ensure that the laptop is working and connected to PLCScotch.
  • Ensure that the student has logged in to Webmail (https://ask.scotch.wa.edu.au/faq/79815​).
     
  • Restore any files they need from Crashplan (https://ask.plcscotch.wa.edu.au/faq/96070).
     
  • Ensure that a Case is given out with the loan laptop, and that you make a note of this.

 

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