Q. How can I tell if I have received a scam email?
The most important rule to remember is to Never Give Out Your Personal or Sensitive Information in an Email. It may be difficult to tell the difference between a real email and a scam email, so there are some key tips to follow when dealing with a suspected scam email.
- If you are worried about an account, phone the organisation about the situation directly, or log on to the website directly without using any links contained in the email.
- Check the email address used to send the suspected scam, and see if it is legitimate or matches other email addresses from the organisation.
- If you do go to the website from the suspected scam email, which OneDegree do not recommend, check if the website has a security certificate. This can be seen with either a "https" in front of the website URL and a padlock along the URL bar. If it has both of these things, the website is secure and legitimate.
Below are TWO examples of Scam Emails that has been circulated throughout PLC and Scotch. There are a few things that we can recognize that Indicate it is a Scam. (Note: Red text has been changed for privacy reasons).
- The sender is Not an Official or a Company. (E.g. They are not from the Department of Transport, or The Police)
- You would not receive an email about traffic violations, you would either receive an On The Spot Notice, or a Letter in the Mail.
- The URL to pay the "fine" is Not on an Official Government Page, and at the end says .zip, which means that it will download a zip file onto your computer.
- Check that the information they are claiming is correct, (E.g. can you drive? Were you driving that day?)
- Have they used your Correct Information? (E.g. Is your name correct?)
- Are there any Other Recipients of the email?
- Are there any Grammatical or Spelling Errors?
It is important that when you see something that you are suspicious of, that you let 1Degree and the Tech Centre know.
DO NOT CLICK ON A LINK IF YOU DO NOT TRUST IT!
From: Lettie Byles <email@example.com>
Sent: Tuesday, 22 November 2016 8:01 AM
Subject: RE:Notification 199214336
You have been registered with a traffic infringement:
Reason: negligent driving
Violation No: 990693023
Date of violation: 23/10/2016
Amount due: 245.73 AUD
This documentation will be sent by mail to your address. However you can visualize it now, please click here Photo Proof - 928310131 http://ekonisenerji.com/the_details_of_the_url_have_been_changed.zip
The fee shall be paid within the statutory period of up to 23.11.2016. This is an automated message, please do not reply.
Below is a Second Scam email that has been circulating. This one looks slightly more professional, however please be aware that the Police will contact you regarding traffic infringements via Post, not email.
These are a few specific examples, however scam emails can come in all forms. They can be claiming to be your bank, a service you subscribe to, a website you visit, a relative or friend and many other examples. You can learn more and test your ability to recognise scam emails using this link.