Question

What do I do if my eTextbook in Pearson Places isn't opening?


Answer

If you cannot open an eTextbook in Pearson Places while using Safari  or Google Chrome  you may see the Error Message pictured below:


To fix this error, follow the steps below for the browser you're using:

 

Safari:

  1. Open Safari's Preferences through the Menu Bar.

     
  2. Navigate to the Security tab.

     
  3. Hit the Plug-in Settings button at the bottom of the window.

     
  4. Ensure that Adobe Flash Player is selected in the left panel. Change the drop-down menu option to Allow, and click Done.

     
  5. Refresh the page, and your textbook will appear.

     

Google Chrome:

  1. Open Chrome's Preferences through the Menu Bar.

     
  2. At the bottom of the screen, click Show advanced settings.

     
  3. Scroll down to the Privacy section, and click Content settings...

     
  4. Scroll down to the Flash settings, and click Manage exceptions...

     
  5. Navigate back to the earlier browser tab, and Copy the Web Address by highlighting the text and pressing Command + C on the keyboard.

     
  6. Add the address as an Exception by Pasting it into the appropriate field, and click Finished when you're done.

     
  7. Click the Finished button at the bottom of the Content Settings window.

     
  8. Navigate back to the earlier tab again, and Refresh the webpage.

     
  9. Your textbook will now load normally.