Question

What do I do if I am unable to open Desktop and Screensaver through System Preferences?


Answer

This guide will help you remove old preferences which may be stopping you from opening Desktop and Screensavers through preferences.

  1. Close all open windows and apps.
     
  2. Go to the System Library by selecting Finder , clicking on Go while holding the Option Key and then click on the Library tab.

     
  3. Open the Application Support folder.
  4. Open the Dock folder

     
  5. Select desktoppicture.db and drag the folder to Trash.

     
  6. Restart your laptop and you should now be able to open Desktop and Screensaver through System Preferences.

    If the problem persists, please bring you laptop in to 1 Degree and a coach will be happy to assist you.

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