Q. How do I create a parent overdue email containing the student's name in Oliver? [ILT]
When items have been overdue for an extended period of time, an email needs to be sent to parents notifying them of their child's overdue items before charges are processed. As many of our parents have several children at our schools, the email notice needs to contain the child's name. The following settings need to be applied in the parent email template:
- Set Delivery to Email
- Set Recipient's email to Alternate Email Address
- Set Email Form to Email Notice – Table with Cost – No Link – PLC/Scotch
- The Report Header box must be left blank
- The Message box must be left blank
If the two boxes listed above contain content, they will override the Email Form and the child's name will not appear.