Answer

If your OneDrive  needs to be updated it will first need to be removed and reinstalled. If your OneDrive has been mistakenly removed, it simply needs to be Reinstalled to access the same files again. If this is your issue, please skip to Step 5 of this process. 

 

  1. To update your OneDrive , you first need to quit and delete the app. First, locate the OneDrive  icon in the menu bar on the top right-hand corner of your screen. Click on this icon to reveal the menu. 

     
  2. Click on 'More' in the bottom right-hand corner to reveal further options. Click on 'Quit OneDrive' to quit the application.

     
  3. Once you have quit, go to Finder , look in the Applications folder and locate OneDrive . Right click on OneDrive  and select 'Move to Bin'.

     
    • When you do so, a window will pop up prompting you to sign in using your Scotch credentials

       
  4. Open your bin by clicking the Bin icon in the bottom right of your task bar, and then pressing Empty in the top right

     
  5. Once OneDrive  has been deleted, simply reinstall the application through either Self Service or App Store .

 

Once this has been downloaded, double click on OneDrive  in your Applications folder, and OneDrive  should start again with all the files intact.
 

If you are having any difficulties or have any questions, please contact the Tech Centre.

 

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