Answer

If the core Apple applications (Pages , Keynote , Numbers , iMovie , Garage Band) are not downloading from Self Service , follow the steps below: 

  1. Restart your laptop. Ensure that all current files are saved.
  2. ​Immediately Press and Hold the Shift key, until the Apple logo appears on your display. Release the Shift key when the Apple logo apears. 
  3. Login as normal, using User ID (UID) and Password, ensuring that you are in Safe Boot

     
  4. Open Self Service  from your applications file, and Login using normal UID and Password
  5. Click on Bundled (PLC), and then click Install located underneath 'iMovie (PLC)'. 

     
  6. To exit safe mode, Restart your laptop as normal (without pressing any keys during the startup), and Login as normal, using your UID and Password.
 
 
 
 
 
 
 
 
 
 
 

Can’t find the answer you were looking for?

Can’t find the answer you were looking for?

 

Use our live chat to get support during school hours or submit a ticket with your question and we’ll get back to you with an answer as soon as we can.