Question

What should I do if I suspect I have a virus or malware?


Answer


If you suspect you have a Virus or Malware then there are two application to assist you. Malwarebytes Anti-Malware  and Sophos Anti-virus  are both at your disposal to help you rid your computer of viruses and malware. There are a few easy questions to ask yourself to determine if you have a virus or malware:

  • Is your computer running slower than usual?
  • Are you getting unexpected messages or applications opening automatically?
  • Are your internet searches being redirected?
  • Is your hard disk working overtime?
  • Are you having network connectivity issues?

If you answer Yes to any of the questions above, there is a probability that your computer has become infected with a virus or malware.

To remove Malware, you will want to use Malwarebytes Anti-Malware :

  1. Open your Application Folder.

     
  2. Go to Utilities.

     
  3. Open Malwarebytes Anti-Malware .

     
  4. Often, if you haven't opened the application before, it may require you to agree to some terms and conditions. Select Agree.

     
  5. If there is an update available select Install Update.
     
  6. The update with then begin to Download.
     
  7. To install updates, it will require the Administrator's Name and Password. This is just your Student ID (UID) and Password as you are all the administrators of your computers.

     
  8. When Malwarebytes Anti-Malware  loads, select Scan.

     
  9. The Malware Scan will begin.

     
  10. Once your computer has been scanned, there are two possible outcomes.
     
    • Either your computer will be Clean and have No Adware, allowing you to just press OK.

       
    • Or there will be adware found with the option of removing it. Select all of the boxes that are relevant (sometimes it detects Google Chrome ) and click Remove Selected.

 

To remove Viruses or any Malware that was not detected by Malwarebytes Anti-Malware , you will need to use Sophos Anti-virus :

  1. Open Sophos Anti-Virus . This can be done from the Applications File or from the Finder Toolbar > Scan This Mac.

     
  2. Once the application has opened, select Scan Now.

     
  3. Click Scan With Current Privileges.

     
  4. Wait for the scan to Complete. This may take some time to complete if you have a lot of data. Once it is finished, any issues you were having with your browser should be fixed.

     
  5. This is what you should see upon completion of the scan if there was no virus present.

     
  6. If there was a virus present, you will be redirected to Quarantine Manager. Let Quarantine Manager Clean Up the virus and it will be removed from your computer.

 

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