Question

Why is my Outlook 2011 giving an error message when opening?


Answer

You may have tried to access your Outlook application  from your Desktop by copying the application onto it (by clicking and dragging). All Microsoft applications have to be saved in the correct Microsoft Office  folder. Launching them from other locations (such as the Desktop) will 'break' them, so they will not work.

 

You may see an error message like this:

 

To resolve the issue:

  1. Move the Outlook application  back into the Microsoft Office  folder in your Applications folder. You can do this by dragging and dropping it into the folder. It is very important that you DO NOT DELETE it.
  2. To make Outlook  accessible from the desktop, Right Click (Command + Click) on the Outlook icon  and select Make Alias.

     
  3. Copy the new Outlook Alias onto your Desktop.

     
  4. You will now be able to open Outlook  from your Desktop via the Alias.
  • Please note that PLC and Scotch no longer support Office 2011. Office 2016 is now available for download through Self Service . Instructions on how to do this can be found here.

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