Answer

Sophos  will actively block networking connections (even Ethernet) until the Sophos Shield  appears in the task bar (the bar on the top right of the screen).
 

If the Sophos Shield  does not load after a minute, follow these steps;
 

  1. Launch Sophos  from your Applications Folder .

     
  2. Go to Sophos Anti-Virus > Preferences.

     
  3. Ensure On-Access Scanning is on

     

The Sophos Shield  should then appear on your task bar (top right side of screen), and your internet will then be able to connect properly.

 

Can’t find the answer you were looking for?

Can’t find the answer you were looking for?

 

Use our live chat to get support during school hours or submit a ticket with your question and we’ll get back to you with an answer as soon as we can.