Certain ask.PLCSCOTCH articles that should only be accessed by Staff can be assigned to an ILT or Staff group. If you wish to create a guide that can only be accessed by ILT Staff (e.g. Library/Techcentre), assign the answer to the ILT group. Alternatively, articles directed at all staff should be assigned to the Scotch Staff group.


To create an Internal ask.PLCSCOTCH FAQ, follow these steps:

  1. Click on the Answers tab on your LibAnswers Dashboard, then select Create FAQ Entry.

  2. Assign the FAQ to the Scotch Staff Group to make it available to all Staff, or ILT to restrict access to IT Staff.

  3. Create the FAQ and Assign it to the relevant topic(s)


In order to access all Internal FAQ's;

  1. Go to (Scotch), (PLC) or in order to access the corresponding FAQs.
  2. You will see a Scotch Web Resources screen prompting you to log in using your Scotch/PLC UID and Password.

  3. Once logged in successfully, you will be able to browse internal ask.PLCSCOTCH FAQs.


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