Q. Why am I unable to save my ticket or modify its status in Web Help Desk? [ILT]
Answered By: Brad Tyrrell Last Updated: Jan 24, 2020 Views: 6
If you are in the process of editing or creating a note on a ticket in Web Help Desk , you will be unable to modify the status of the ticket nor save the ticket. Here is an example:
To fix this:
- Firstly finish creating and/or editing your note, then click on the Save or Cancel button.
- After you have saved/canceled editing the Status dropdown menu as well as the Save and Save & E-mail buttons will be available again.