First, check the catalogue for the book's status.

Request an ILL (PLC -> Scotch):

• If the Book is Already Out on Loan - reserve the title so the staff member returning the book will get an on-screen alert and process the ILL.
• If the Book is 'in' - send a request to library@plc.wa.edu.au including the title, classification (i.e. F TAY) and the name of the borrower. *NOTE - Ensure to Apply the Inter-Library Loan Label. 
• A PLC staff member will be assigned the Desk task, and the book sent to the requesting Scotch library, usually with the bus. 
• NOTE: PLC's policy is to check out the book to the requesting borrower. Bearing in mind the time taken to transport the book + wait time for the borrower to pick it up, the book may need to be renewed to give the boy the full two week period.

Process an ILL (Scotch -> PLC):

• Retrieve the book, tag it to clearly indicate the intended borrower, requesting officer and destination.
• Place the book in a Scotch>PLC satchel in the area designated for ILLs.
• Send the book with the bus to PLC at the first available opportunity.

Update and resolve Desk task.